We’d like to take this opportunity to remind you how ordering from us works.

All orders from our website are filled on a strict first come, first served basis, EXCEPT those placed in response to our Newsletter/What’s New Page updates. Our Newsletter is usually sent around 10 am on Saturday mornings, immediately followed by the What’s New Page and Catalogue being updated. In order to give you the chance to properly review and consider the week’s new stock, plus to be fair to overseas customers in different time zones, we allow a period up to 4 pm that day, when we will consider all orders placed. If you’re the only person ordering that item, you’ll get it. If multiple orders for the same item are received before 4 pm, we will draw lots and advise the potential buyers of the result as soon after 4 as is practical. All orders after 4 pm revert to the first come, first served basis.

We think this gives you the fairest chance of getting what you want, at the same time removing the pressure for you to order in a hurry and thus make mistakes or change your mind. The vast majority of items we sell don’t get multiple orders on Newsletter days, so most orders will be successful. But please remember that in nearly all cases, we will only have one copy of any given item and inevitably, when it’s one in high demand, you may be unlucky.