Order allocation following Newsletter
We just wanted to remind you how our order allocation system works for new stock that’s featured in our Newsletter/What’s New page each week.
We now draw lots for those relatively few items that get clashing orders following new stock releases in our Newsletter. We think this gives everyone a fairer chance of getting what they want, at the same time removing the pressure for customers to order in a hurry and thus make mistakes or change their minds. This is also fairer for those who may be busy when the Newsletter is issued, or for non-UK customers in different time zones. This applies to orders received following the Saturday Newsletter (issued around 10 am) up to 4 pm on the same day, after which we revert to first come, first served. Wherever possible, we shall be advising you after 4 pm of the results of your Newsletter order.
So, a timeline to summarise:
9 – 11 am Saturday: Newsletter sent; What’s New page and Catalogue updated
4 pm Saturday: Orders checked for clashes and, if required, draw made to determine successful orders.
After 4 pm Saturday: Emails sent to advise draw results.
The previously announced deadline extension until Sunday for the Midas Collection no longer applies.