There has been some minor confusion lately among some customers on how best to order following our Newsletter issue/What’s New page updates. People trying to phone on Monday morning as soon as we open are often disappointed to learn that somebody else has already committed to buy an item by email the day before.
The Newsletter is usually sent out on Sundays while the shop is closed; this is just after the week’s new stock is listed on the What’s New page. Many orders are usually received by email on Sunday and, to be fair to everyone, we treat them strictly in the order they’re received, although replies will not usually be sent until the shop reopens on Monday morning (because even we need a bit of a day off now and again!). So, any orders by email on Sunday will be dealt with before anything can be promised to anyone phoning on Monday morning; our phone line is very busy on Monday morning and you may find you can’t get through anyway!
To stand the best chance of getting any item that catches your eye, it’s best to email as soon as you see it and, if you’re sure you want it, commit to it in your email. If you’re the first to do so, it will be reserved for you (for a maximum of 3 days pending payment) and you’ll get a reply from us on Monday as soon as we can manage it.
Please remember that in the vast majority of cases, we will only have one copy of any given item and inevitably, when it’s one in high demand, someone is going to be disappointed at missing out.