It’s been a year now since we changed our way of allocating orders following our Newsletter, so we thought it was worth reminding you of how this works. 

We now draw lots for those relatively few items that get clashing orders following new stock releases in our newsletter. We think this gives everyone a fairer chance of getting what they want, at the same time removing the pressure for customers to order in a hurry and thus make mistakes or change their minds. This is also fairer for those who may be busy when the Newsletter is issued, or for non-UK customers in different time zones. This applies to orders received following the Saturday newsletter (issued around 10 am) up to 4 pm on the same day, after which we revert to first come, first served. Wherever possible, we shall be advising you after 4 pm of the results of your newsletter order. 

The vast majority of items we sell don’t get clashing orders, so most orders will be successful. But please remember that in nearly all cases, we will only have one copy of any given item and inevitably, when it’s one in high demand, someone is going to be disappointed at missing out.