Now that we’re running smoothly from our new warehouse, we thought it timely to set out how we process and ship orders.
When you place an order, we will automatically reserve the items for you (assuming they’re available). We prepare the paperwork for all orders received during a week (Sunday to Saturday, with a 4 pm cut-off on Saturday), fill them from our warehouse every Sunday and email invoices then. We ask for payment no later than 4 pm the following Tuesday in order to catch our weekly post on Wednesday. If you can’t pay by 4 pm Tuesday for any reason, please contact us; otherwise items in your order will be available for others to buy. Orders are then despatched on Wednesday. Please note therefore that orders placed after 4 pm on Saturday will be filled a week later and posted the following Wednesday, so, for example, if you order on Sunday morning, you will receive your package around 12 days later (if you’re a UK buyer).
This is how things work in a normal week. Occasionally, there may be seasonal adjustments or other extenuating circumstances that cause variations.