We’ve been getting a lot of incidence lately of our emails to customers going into their spam/junk folders, which it seems a lot of you don’t check regularly. If you’re waiting for an email from us, please check your spam/junk folder and if you find it there, mark us as a safe sender on your system for future use. Remember, sometimes email is the only way we have of communicating with you, and we’ll always reply to genuine emails — we don’t want you to think we’re ignoring you!