Lately, we’ve had rather more cases than usual where reservations of items are being made, mostly from our Newsletter, and the would-be customer making the reservation does not subsequently pay. We request that you do not ask to reserve items that you don’t intend to buy. We need to issue this reminder from the ‘How To Order’ information on our website:
‘Once you’ve placed an order, we will set your item(s) aside. Payment is then expected within a maximum of 3 days; this means the day we notify you plus 2 working days. For example, if we notify you on Monday that the item(s) you ordered is available, we will hold it until close of business (6 pm UK time) on Wednesday; if payment is not received within this time, the item(s) will be placed back on sale.’
Please note that in many cases, where high demand items are reserved from our Newsletter, we often have several interested customers and items going back on sale will immediately be offered to the next-in-line.